RUTX50 can't update to latest firmware

[Intelcom]

Hello.

RUTX50 on firmware RUTX_R_00.07.11.3 can’t update to latest firmware RUTX_R_00.07.11.3.

After downloading we get error message
Download complete. Verifying.
Failed to verify downloaded firmware

And at system log we get

3536 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: ?:0: attempt to index a number value
3537 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: stack traceback:
3538 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: ?: in function <?:82>
3539 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: (tail call): ?
3540 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: ?: in function ‘execute_request’
3541 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: ?: in function ‘handle_request’
3542 Mon Feb 24 16:02:52 2025 daemon.err uhttpd[2212]: ?: in function <?:30>
3543 Mon Feb 24 16:02:52 2025 kern.err ?:0: attempt to index a number value

Does anyone can help?

Thanks.

[Martynas]

Hello,

I assume you’re referring to upgrading from 7.11.3 to 7.12.3?

Does this issue persist after rebooting the device? If so, you can manually download the RutOS 7.12.3 firmware .bin file from here: RUTX_R_00.07.12.3 and upload it through System → Firmware page, selecting Update from – File.

Best regards,

[Intelcom]

@Martynas thanks for reply.

Please check the photo.

We restart the device.

Try to upload the firmware but we get that error

and at system logs

3554 Mon Feb 24 16:43:19 2025 kern.info kernel: [2278757.423402] sh (10085): drop_caches: 3
3555 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: ?:0: attempt to index a number value
3556 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: stack traceback:
3557 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: ?: in function <?:82>
3558 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: (tail call): ?
3559 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: ?: in function <?:230>
3560 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: (tail call): ?
3561 Mon Feb 24 16:43:38 2025 daemon.err uhttpd[2212]: ?: in function <?:30>
3562 Mon Feb 24 16:43:38 2025 kern.err ?:0: attempt to index a number value

[Martynas]

Hello @Intelcom,

To investigate this matter further, I’ve sent you a form to fill out. Please use 12450 as the ticket ID when completing it. Once submitted, we’ll contact you privately to troubleshoot and assist you more effectively.

Best regards,

[Intelcom]

Hello. What we will do with our problem. Thsnks

[Martynas]

Hello @Intelcom,

Thank you for the update.

Could you try uploading the 7.13.3 firmware through the Bootloader menu, if feasible? Instructions for this procedure can be found at the following link:

RUTX50 Device Recovery Options - Teltonika Networks Wiki

Please let me know how it goes or if you need any additional assistance. Also, I see that you have already submitted a HubSpot form, and we have sent you an email; thus, we can continue our communication privately via email.

Looking forward to your update.

Kind regards,

[Intelcom]

HI.

We cant do the firmware through the Bootloader.

The RUTX50 is mounted at 20 meter high with ourdoor antenna of QuWireless. So is not possible…

[Martynas]

Thank you for the update.

Could you try sending the following SMS command to the router to see if it makes any change regarding the firmware update?

<admin password> fw_upgrade

Moreover, which firmware version is currently installed on this RUTX50?

Additionally, could we continue our conversation through email, as there might be sensitive/private information required for further this issue’s investigation?

Please let me know the outcome.

Best regards,

[Intelcom]

We send sms to RUTX50

but nothing change…

We are at

Yes we can continue to email. I think you have it from my account.