RUTX14 - Send mail in html format

[BaseCamp]

I am using RUTX14 and I would like the device to send status mails using the EVENT JUGGLER in html format. Unfortunately there is no option to choose between plain text and html format for outgoing emails, sent by the RUTX14 device. I’m receiving status mails but as all the data is in ONE LINE, it is nearly impossible to read this information. The New Line – Command %nl is not being recognized.

Example:

Router name: %rn%nl
Event type: %et%nl
Event text: %ex%nl
Time: %ts%nl

Ouput:
Router name: XYZ Event type: Event text: Time event triggered Time: 2025-03-09 14:24:00

I would like to get it in this format:

Router name: XYZ
Event type:
Event text: Time event triggered
Time: 2025-03-09 14:24:00

[Martynas]

Hello,

To receive the text in your preferred format with proper line breaks, %nl should be added in a single line before every variable as shown in the following screenshot:

Once configured this way, the email text will be displayed in your required format:

Let me know if you need further assistance!

Best regards,

[BaseCamp]

Unfortunately this is NOT working as the mail, which is being sent, is NOT in html format but in plain text format only. Thus, the new line command is NOT being recognized. I again tried it, as you suggested but the result stays the same. To resolve this issue it will be necessary, to switch the mail format of Juggler from plain text into html format. Better would be a switch, that the user can chose between both formats.