RUTX14 No Data Connection after Modem Update

[justin.entainnz]

Recently did a modem firmware update that was offered in the webUI and now neither sim manages to get a data connection. Both have network connections, but there is just no data.

I have tested the SIM cards in other devices, and they both work perfectly. I also have 4G coverage and have tried using them in various locations. The SIM cards are from two different networks, and both functioned well before the update. Additionally, I have performed a factory reset on the device twice, but I still have not had any success.

• Internal modem firmware version: EG12EAPAR01A09M4G_01.001.01.001

I have also tried the cli updater but get the following on both sims

error: Failed to handle AT exec. ERR: Not found

[justin.entainnz]

Also from the other modem

Same issue as the other sim above

[Marija]

Hello,

1. Please ensure that the antennas are properly connected and positioned at a 90-degree angle.
2. Check the signal strength in Status → Network → Mobile. You can find recommendations for optimal signal strength here: Mobile Signal Strength Recommendations.
3. Have you tried setting the APN manually? If yes, did it resolve the issue?
4. Additionally, please try toggling the VoLTE setting (turn it off if it’s enabled, or enable it if it’s disabled) to see if that helps.

Let me know how it goes!

Best regards,

[justin.entainnz]

1. Yup they are properly connected
2. Signal Strength is ok and have connected another RUTX14 in the same location and its working fine
3. Yes and no still will not connect
4. Same have tried both SIMs with VoIP on and Off, No Luck.

This RUTX14 was working fine until the modem update now will not connect on Cellular only Ethernet WAN

[Marija]

Thank you for the information. I have sent you a form to fill out. Once completed, we will contact you privately. For the ticket ID, please use “11740”.

Best regards,