RUTX14 firmware update 7.04.4, LTE does not connect


After the latest firmware version update, I’m having trouble connecting the device to the LTE network. Only way is to login to the WEB-UI and manually restart (lte) network.

Is there any other way to update modem version than #modem_updater -i x-x -v ?

For some reason I keep getting “ISP blocking” messages and I can’t update the modem over the WAN or any other way. Maybe you can offer manual update package and instructions?

modem_updater -g
[INFO] Detected modem_n: 0
Modem List:
[0] Quectel EG12-EA | USB_ID: 1-1 | Firmware: EG12EAPAR01A09M4G_01.001.01.001 | builtin:true
Available versions:

Firmware version RUTX_R_00.07.04.4
Firmware build date 2023-06-29 13:15:56
Internal modem firmware version EG12EAPAR01A09M4G_01.001.01.001
Kernel version 5.4.229



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Could you please check if there is a modem update available through the WebUI? Go to System → Firmware → Update firmware → Select to update from the server and select modem firmware as the type.

Kind Regards,

Firmware version, Newest version on the device
Internal modem package, No update available

When running #modem_updater -g you can see that there are multiple versions available but can’t download because of “ISP blocking” message.

I have eight RUTX14 units and some do not have this problem. All have the same firmware and modem version. I’m e.g restored factory settings and configured again, but still the same problem. At the same time the WebUI becomes really slow and sometimes not reachable when trying to login.

Br. /Jani


From what firmware did you update?

Are there any other issues with the device besides the mobile connectivity?

Kind Regards,


From version 07.04.2.

There is no other issues besides the mobile connectivity. The mobile connectivity also works, but only when manually restarting the modem via WebUI.



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