RUTX11 not connecting to GlobalProtect

NETWORKING SOLUTIONS
1

Hello,

I am a domestic user, using the RUTX11 with cellular antenna for 4G home wifi. I can connect to the 4G network and get decent speeds for our location but there are a couple of issues that I can’t seem to fix (I am a bit of a novice with these things).

A) My PS5 will not connect to the internet no matter how I try on both the 2.4 and 5Ghz band.

B) My work laptop uses the PaloAlto GlobalProtect client to access our organisation storage, although I can connect to the internet it simply won’t connect to the GlobalProtect client.

Any advice?

2

Hi PN91,

Welcome to Teltonika Networks Community!

To proceed, I want to check a couple of things.

  1. Can you ping any DNS (8.8.8.8 OR 1.1.1.1) under Administration → Maintenance → Troubleshoot? This is for me to verify that Sim has internet connectivity.
  2. Connect a mobile phone to RUTX11 Wi-Fi and confirm that internet can be browsed.
  3. For your work laptop, if a different internet source is connected, will it connect to the GlobalProtect Client?

Let me know if this helps.

Regards,

4

Thanks for the reply @Janmiguel I have internet connectivity on my phone and on other devices I can confirm that. However when I ping 8.8.8.8 or 1.1.1.1 from any of the devices it comes back network unreachable.

5

Hi,

Kindly check firewall settings on your work laptop if any restrictions are present. For the first device, can you use your phone’s mobile hotspot and confirm if device is connecting? I would also suggest for you to update RUTX11 FW on latest version (7.08.2). Please refer to this link for FW upgrade guide.

Regards,

6

Hi,

I can’t hotspot the router connection, only a separate mobile signal which my laptop and ps5 connect to.

I have also upgraded to the latest firmware.

7

@Janmiguel just to add to this on the”internet status” portion of the RUTOS it says ipv4 is offline, but ipv6 and DNS are active.

8

Hi,

Thank you for sharing this. I would suggest you to isolate RUTX11 completely by resetting the device to factory default (System → Maintenance → Back Up → Reset Type). Once booted up, insert the Sim card, and go to System → Maintenance → Troubleshoot. Make sure that DNS of google is pinging. Cross check if internet status will be up for IPV4 and DNS.

If none of this works, kindly use a different internet source for your laptop and check if it can connect to your VPN.

Regards,

9

Hi @Janmiguel l resolved the issue by turning off ipv6 which for some reason my laptop/ps5 couldn’t handle? On ipv4 only everything connects. Are there any ways to get my laptop and ps5 to play nice with ipv6?

10

Hi,

I have browsed through the net and there are other forums that are discussing ways to configure their PS5 with IPv6. You may refer to this link as a guide.

Regards,

11

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