RUTX 50 - lost initial password

Hello,

we are using a RUTX50 router. Unfortunately, after setting up a hotspot we were not able to reconnect to the dashboard page. We were always redirected to the Hotspot landing page. Hence, we had to fully reset our router. Unfortunately, we do not have the initial password on the bottom of the router. It got torn down. Can anyone contact us directly and provide some information, how we can login back to the router? We need that ASAP.

Thanks in advance

Hello,

Do you by any chance have connected the device to RMS? If so, it would be possible to change the password from RMS.
If that’s not the case, then I would suggest reaching out to your supplier, as they may still have the password for the device. If they don’t, then I would suggest exchanging the device directly via your reseller.

Best regards,