After upgrading from FW 7.14 to 7.14.2, the internet connection keeps dropping out at irregular intervals, sometimes several times a day, but then the router sometimes runs perfectly for 2 days.
The disconnections are only brief, but were not there before.
Furthermore, the internal speed test no longer works. As soon as you try to start it or change the server, the corresponding field turns grey and nothing happens.
A restart only helps for a certain time.
I have read that they are already working on the connection cancellations, I hope that the speed test will also work again with the upcoming update.
Best regards
highlander
I’ve only had the router for 2 months as a replacement for a Milesight router that was just bitching around.
Unfortunately, I only entered the line in the CLI AFTER the update.
I did the update after the router recommended it to me.
When the problems arose i started googling and then registered here in the forum.
I thought that if the router recommended the update, it would work.
As I said, the disconnections are limited at the moment, so I can live with that for a while.
The speed test is not vital either, I just wanted to point out that it is not working.
I added the log immediately after running the speed test.
I started the speed test at exactly 1833 and after 30 seconds it still looked like this:
Thank you for the detailed update. To assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 13890 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
As the RUTX50 has a different modem and your issue is unrelated to RUTM51, could I kindly ask you to create a separate topic describing the issues you’ve encountered after updating to 7.14.2 in detail? It would be extremely helpful if you could also attach:
Logs from System → Maintenance → Troubleshoot (System log - Show section)
Screenshots from Status → System and Status → Network pages (with any sensitive information like SN, MAC addresses, ICCIDs, and IMEIs hidden)
Thank you for your message and for confirming the situation.
As I can see, you already have a topic created regarding your issue, and a HubSpot ticket form has been submitted. You should receive an email shortly from one of our engineers, and I kindly ask you to continue the conversation privately.