RUTM51 minor issues after firmware upgrade

Firmware version
RUTM_R_00.07.14.2

Kernel version
5.10.234

Modem FW Version:
RG500UEBAAR03A02M4G_REL

Hello everyone,

After upgrading from FW 7.14 to 7.14.2, the internet connection keeps dropping out at irregular intervals, sometimes several times a day, but then the router sometimes runs perfectly for 2 days.
The disconnections are only brief, but were not there before.

Furthermore, the internal speed test no longer works. As soon as you try to start it or change the server, the corresponding field turns grey and nothing happens.
A restart only helps for a certain time.

I have read that they are already working on the connection cancellations, I hope that the speed test will also work again with the upcoming update.
Best regards
highlander

Greetings,

Firstly, just to confirm, was the update from 7.14 to 7.14.2 performed following the instructions found on the firmware downloads wiki page:

?

From your description, this does sound quite similar to a case we’ve seen reported here:

Could you please provide

  • The logs from System → Maintenance → Troubleshoot page System log (Show log) right after attempting to run the speed test.

Appreciate your patience and cooperation.

Best regards,

Hello Martynas, thank you for your quick reply.

I’ve only had the router for 2 months as a replacement for a Milesight router that was just bitching around.

Unfortunately, I only entered the line in the CLI AFTER the update.
I did the update after the router recommended it to me.

When the problems arose i started googling and then registered here in the forum.
I thought that if the router recommended the update, it would work.

As I said, the disconnections are limited at the moment, so I can live with that for a while.
The speed test is not vital either, I just wanted to point out that it is not working.

I added the log immediately after running the speed test.
I started the speed test at exactly 1833 and after 30 seconds it still looked like this:

Then i showed the log, and it appears like this:

Best regards
Highlander

Hi, I confirm very similar issues on a RUTX50.

After the upgrade to 14.2 this are the issues I have found:

  1. After few days from the upgrade the APN has been lost

  2. After the APN settings have been fixed the following issues have appeared:
    A) The connection drops every 15 min. ( more or less )

  3. Due to point 2 the router is unusable

  4. In order to try and fix the issue I have reset to factory def., but the following problems
    are present:

B) Connection drops, had to disable 5G, now in 4G only is more stable

C) In my case I had to add the ZeroTier package, I had to try 3 times before the installation
would work.

This is a serious issue with 14.2, fortunately for me this is a test router and not a customer one.

If necessary I happy to provide Support with more infos in order to fix the issues.

Thank you, kind regards
Giovanni

Hello @highlander,

Thank you for the detailed update. To assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 13890 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,

Hello @triotech,

As the RUTX50 has a different modem and your issue is unrelated to RUTM51, could I kindly ask you to create a separate topic describing the issues you’ve encountered after updating to 7.14.2 in detail? It would be extremely helpful if you could also attach:

  • Logs from System → Maintenance → Troubleshoot (System log - Show section)
  • Screenshots from Status → System and Status → Network pages
    (with any sensitive information like SN, MAC addresses, ICCIDs, and IMEIs hidden)

Thank you again for your cooperation.

Best regards,

Dear Martynas,

thank you for your prompt reply.

I had to downgrade the router as I needed it for a quick test with a customer, but I am happy to upgrade to 14.2 again hoping to recreate the issues.

I can confirm that with ver. 7.13.4 works with no problem.

Please allow me few days to provide you with all the info you may need.

I have seen your emails and replied to your request.

Kind regards,
Giovanni

Hello @triotech,

Thank you for your message and for confirming the situation.

As I can see, you already have a topic created regarding your issue, and a HubSpot ticket form has been submitted. You should receive an email shortly from one of our engineers, and I kindly ask you to continue the conversation privately.

Best regards,