RUTC50 does not keep settings during firmware update!

[MMuellerDE]

Hello *,

I recently noticed that the RUTC50 device does NOT keep any settings during a firmware update over the air (FOTA). Instead the device is set to factory default(s). This is some kind of annoying because I’ve to reconfigure the device onsite. RMS access for reconfiguration isn’t possible until I’ve set up the configuration of RUTC50 again manually.

This is a really bad behaviour if the device has to be remote managed and / or upgraded remotely. Is the product support aware of this (intended?) forced cleanup by a factory reset after a firmware update has happened?

Best regards
Matthias

[hrtx]

What was configured before update?

[TeWe]

Are you very sure that ‘Keep settings’ was enabled?

[MMuellerDE]

Yes, I’m VERY sure about that! As always it’s enabled for sure.

[MMuellerDE]

Default SIM 2, Data Limits, Automatic Switching, WAN sequence, WLAN SSIDs (2G, 5G), WLAN Passwords, WLAN Radio Transmit Power, Failover Settings, Additional DNS Servers (v4, v6), RMS Settings, Call Utilities (Incoming Calls Rule), GPS Configuration, Date & Time, Storage Memory Expansion, Mounted File System (USB), Dynamic DNS, Admin User Password, …

[TeWe]

Okay, was just asking as you didn’t mention this in your original post.

So this is definitively weird and shouldn’t be the case of course.
Keep settings is all you can do.

I guess Teltonika need to look into this…

[hrtx]

Yes, support should for sure address this issue to R&D

[TeWe]

@MMuellerDE
Maybe it helps if you also say which version you came from and to which one you went (possibly 07.08.2 right?).

[hrtx]

I replicated same behaviour with mine RUTC50, when SME was enabled.

[MMuellerDE]

My update history (FOTA) from the initial firmware release RUTC_R_00.07.07.1 has been:

RUTC_R_00.07.07.3
RUTC_R_00.07.08
RUTC_R_00.07.08.1
RUTC_R_00.07.08.2

[MMuellerDE]

I do also have SME enabled (see above). The USB storage drive had to be reformatted after the firmware update has taken place and enabled (sync write on).

[Janmiguel]

Hi MMuellerDE,

Our development department is already aware of this issue and we will inform you as soon as we receive a response from them. Thank you for your understanding and patience.

Regards,