Rut955 switches off wifi connection randomly

NETWORKING SOLUTIONS
1

my Rut955 randomly switches off (or tries to change something so that the network is interrupted) the wifi connection
It usually comes back on automatically, but a nightmare in a video conversation.
And it is definetely the wifi that is gone (I also see the wifi signal strength on my computer going down dramatically sometimes, without anthing moving…the router and the two wifi antennas are fixed and less then 2m away from the laptop)
When I try to reconnect, the wifi is not visible up to a couple of minutes before its on again…

3

Hello,

Thank you for reaching out.

To assist you better, could you please check the following details:

  1. Which RutOS firmware version are you currently using? If it’s an older release, I recommend updating to the latest version, currently RUT9_R_00.07.06.17 (if feasible, without selecting the Keep Settings option).
  2. Ensure that the Transmit Power in Network → Wireless → Radio → 2.4 GHz settings is set to 100%.
  3. Could you provide logs from System → Maintenance → Events Log when the described issue reappears?
  4. Was this issue present before, or has it recently started occurring?
  5. Have you tried performing a factory reset to see if it makes any improvement?

Best regards,

4

Hello, I am using the firmware RUT9_R_00.07.06.16, which I installed some month ago when it came out, because of the issue.
I am having this issue since minimum 1 year, but occuring more often since I have changed to the above firmware.
The event log and system events in the overview page do not show anything

5

Thank you for the update.

To facilitate further troubleshooting and investigation, I’ve sent you a form to fill out. Please use the ticket ID “11845” when completing the form. Once it has been submitted, we will contact you privately to request the necessary information for a more effective investigation.

Best regards,

6

Hi,
I filled the form and sent it to you, awaiting your reply
Best Regards

7

Hi there,

Thank you for confirmation. You should have received an email from us with the necessary requested information.

Kind regards,