RUT955 - no GPS service

[rikolas]

Hello together
I have a couple of RUT956 and now a RUT955. So far all is good.
But when it comes to GNSS (GPS) I am lost.
On the RUT955 I just cannot find the GPS-Service.
FW RUT9XX_R_00.06.09.5
Can anyone guide me, where to activate or find the service?
Thank you

[CaturN]

Hello,

We suspect that a register file failure might have occurred on your RUT955 device. To verify this, could you kindly perform the following commands on the RUT955 CLI and share the results with us:

Execute the command: hexdump -C -n 1000 /dev/mtd1

Once you have the results, please provide them to us. Having this information will help us further diagnose the issue.

In case the register file failure is confirmed, we may need to conduct a more thorough inspection of the device. To proceed with the checking process or initiate an RMA (Return Merchandise Authorization) procedure if necessary, kindly get in touch with your sales manager or the place where you purchased the RUT955.

Thank you for your cooperation, and we’ll do our best to assist you further.

[rikolas]

Hey, Thank you for your reply.
The command gives the result:
00000000 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff |…|
*
00000070 35 37 39 34 ff ff ff ff 37 33 34 36 ff ff ff ff |5794…7346…|
00000080 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff |…|
*
000003e0

[CaturN]

Hi,

We sincerely apologize for any inconvenience you might be experiencing. It has come to our attention that your device is currently encountering a registration failure, as was anticipated. To address this matter effectively, we kindly request that you reach out to your dedicated sales manager or the establishment from which you acquired the RUT955. They will be well-equipped to provide you with the necessary assistance to resolve this issue.

Thank you and regards.