Hi We have had an issue with one of our RUT955 devices we get destination host unreachable on pings. The device itself turns on without issue how ever it is unpingable on both its factory default (after device reset) or its assigned IP (before device reset). are there any other steps we should take or do we need to return the device?
Are you unable to access the device via ethernet cable completely?
Have you tried a different LAN port or changing a cable?
Make sure that the PC is configured to obtain an IP address automatically via DHCP.
If the issue persists, could you please check if you can reach the device in bootloader state and reflash the firmware? Bootloader instructions are available here.
Hi Thank you for this. I have managed to reupload the firmware and now i get active pings back
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