RUT955 failed to load menu data

[GLMO]

Good afternoon,

I have a RUT955 device which seems not to be okay so I have reset it. Afterwards it was not accessible anymore, updating firmware via bootloader menu does not help. The device sends out a Wifi “UNKNOW_0000” which makes me able to open the login screen but not logging in.

Error: failed to load menu data

Related to Failed to load menu RU950 - Crowd Support Forum | Teltonika Networks I have the same “empty” output which needs a device repair

hexdump -C /dev/mtd1 output

00000000  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  |................|
*
hexdump: output: No such file or directory
00010000

and

cat /etc/version
RUT9_R_00.07.04.2

Device Serial: [redacted]

Can anybody help me what to do?

Thank you!

[AndzejJ]

Hello,

Indeed, one of the files seems to be corrupted. It should be possible to restore the device. Unfortunately, in order to resolve the issue, additional provision of further confidential details is required. Due to the public nature of this forum, private communication here is not feasible. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively. If this is not feasible, you can fill in the ‘Contact us’ form here. If you decide to fill in the form, please, explain the situation within the form.

Kind Regards,