Hi, my RUT951 shows pending, how can I fix it?
Thanks in advance
Hello,
The “Pending” status in RMS typically indicates that an update was initiated while the device was offline. Please ensure that your RUT951 is powered on and connected to the internet.
Additionally, more information on RMS Actions Menu, canceling pending updates, etc., can be found here.
If you need further assistance or have any additional questions, feel free to reach out.
Best regards,
Hi Martynas,
hmm, it’s a bit foggy, because I was connected to the Internet all evening, because I could surf. In the course of the next morning I suddenly had no more data, only then did I pull the power plug so that the RUT would reconnect, but unfortunately that didn’t help. I had the same phenomenon on my last trip.
Ciao
Norbert
Hello,
Is it possible that you may have reached your ISP’s data plan limit?
Could you please confirm if your router is not locked to a specific LTE/3G band (Network → Mobile → Connection) that might not be supported by your operator, and if it’s not locked to a particular operator (Network → Mobile → Network Selection)?
Additionally, try checking the SIM card in another device (e.g., a mobile phone) and verify that the APN is set correctly in the mobile settings (Network → Mobile).
Moreover, have you tried factory resetting the device or updating the firmware to the latest one?
Instruction on factory reset can be found here. Latest RUT951 firmware version can be downloaded from here.
If the issue persists, we’d like to troubleshoot it further. I’ve sent you a form to fill out—please use “9792” as the ticket ID. Once submitted, we’ll reach out to you privately to gather all necessary information.
Best regards,
Hi Martynas,
holy crab, ashes on my head!
I actually “only” have 30 GB, and I could have sworn I had a flat rate.
Thanks for the good service!
Ciao
Norbert
Hello,
No worries at all! I’m glad I could help figure it out.
If you have any other questions or need further assistance, feel free to reach out anytime.
Best regards,
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