Hi,
Is it normal behaviour that I need to manually log into the device and change the PW when I try to register the device in RMS?
BR
Hello,
Could you please provide a more detailed description of your issue and the exact steps to replicate it?
Do you mean that you are unable to register the device to RMS until you change its password? If so, what error do you receive — is it an “incorrect password” message or something else?
Additionally, if you try to log in to the WebUI using the same password you are attempting to register your RUT951 with on RMS, does it work, or do you still receive an error?
Lastly, please let me know which firmware version your RUT951 is currently running. If it is not the latest 7.17.1, please update your device and check whether the issue persists. You can download the latest firmware here: https://wiki.teltonika-networks.com/view/RUT951_Firmware_Downloads.
Best regards,
Yes, this is precisely the issue.
It always returns that the password is incorrect.
We can’t upgrade the FW because our customer requires a very specific landing page that need to be added via WinSCP. When I upgrade to the latest FW the “hotspotlogin” folder disappears.
Hello,
if you try to log in to the WebUI using the same password you are attempting to register your RUT951 with on RMS, does it work, or do you still receive an error?
Best regards,
Yes, the login into the WebUI works, but it requires me to create a new password.
I believe I found the issue.
Our current workflow is:
-
Downgrade firmware to 7.06
-
Upload backup
-
Change landing page
I can’t downgrade using the password on the back of the router, but if I select only the backup upload, it works.
I think we’ll make a new landing page that can be included in the backup.
Thank you for your support.
Good to hear that the issue is resolved!
Please let me know if there is anything else we can assist you with.
Best regards,
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.