Rut950 wifi connection problems

Router has a SIM card and the router itself has internet connectivity (pings go through, etc.) - when trying to connecting via Wi-Fi, my end devices (phone and pc) don’t have any internet connection although they connect. Under Status > Wireless > Interfaces I can see that the IPs are given out via DHCP to the clients, however under Status > Network > LAN the list is empty.

DHCP is enabled, under the wireless interface settings the network is set as LAN. The firmware is currently the latest (7.6.18, I’m using a RUT950) And I’ve reset the device multiple times, no settings are changed besides the main SIM card, which in my case is the SIM2.

Can anybody help me. If somebody had similar troubles?

Hello,

I have sent you a form to complete. Once it is submitted, I will contact you privately regarding this issue. Please use the ticket ID “13233”.

Best regards,

Hello,
form was completed and sent
Brg Miha

Hello,

Thank you. You should receive an email from us shortly.

Best regards,

Hello,

Unfortunately, we still haven’t received a response to our email. Could you please confirm whether you received it and if you have already replied?

Best regards,

Yes i have received it and replied on 22nd of april at 09.09.
And i have sent it again few minutes ago. Please confirm you have received it bow

Hello Mrs Marija, i think i found out why you didn’t receive it. I have just sent it on right e-mail now. Please check.
Brg
Miha

Unfortunately, we still haven’t received your email. Could you please ensure that you are using the “Reply” option directly on our previous email when responding?

Thank you!

Best regards,

Yes i used reply button, i have send it about 5 times allready

See attached screenshot

Hello,

If possible, could you please upload the troubleshoot file to a cloud drive (such as OneDrive or Google Drive) and share the download link with us in your reply to our email?

Best regards,

I have send link for one drive to Network support team
Please confirm if you received it
Brg
Miha

Hello,

Unfortunately, we still haven’t received any emails. We apologize for the inconvenience and are actively working to identify the reason why the emails are not being received.

Thank you for sharing the troubleshoot file link — I have copied it. However, please delete the link from your comment, as sharing sensitive information such as troubleshoot files on public forums can be unsafe.

We appreciate your understanding.

Best regards,

Hello, great to hear you got the file. I have deleted it. Waiting for news, what is going on with my router
Brg
Miha

Hello,
Can you check please if you have received yesterday my reply to your mail support@… ?
Brg
Miha

Hello,

Thank you — we have received your email. Once we have analyzed the troubleshoot file, we will get back to you via email.

Thank you for your patience.

Best regards,

Hello,
Great. At least e-mails works now finally.
I am waiting for your analysis and solution then

Brg
Miha

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