RUT950 Intermittently Reboots

NETWORKING SOLUTIONS
1

Hello,
One of our remotely located RUT950 (RUT950HG1XXX) routers with RUT9XX_R_00.06.09.5 firmware has started intermittently rebooting, the alert email message is “Router name RUT950_xxxx; Event type - Reboot; Event text - Boot start up, reason unknown; Time stamp - 2024-06-26 13:00:54”.

On each reboot the date reverts to 2024-06-26 and the time is within a few seconds of 13:00:54.
I’ve had a look through the troubleshoot files and can’t see an obvious reason for the reboot. I’d appreciate some support from Teltonika to debug this.
Thanks.

3

Hello,

I would like to review a troubleshoot file. I’ve sent you a form to fill out; once completed, I will contact you privately to discuss this further. Please use the ticket ID “7575”.

Best Regards,

4

Hello Marija, I’ve completed and returned the form.

5

You should receive an email from us shortly.

Best Regards,

6

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