Hi,
Just wondering if this cellular router works for 4G LTE SIM card in Hong Kong.
I have already tried two SIM cards, but in vain.
Please see attached file for details.
Note:
I did even manually key in the APN.
Thanks,
Wilson
Hello,
From the picture you’ve posted, it is quite obvious that the router struggling to connect to get a better connection. You could refer to this page to see how we interpret some parameters like RSRP, RSRQ, and SINR besides signal strength, to understand the mobile connectivity strength and quality :
Mobile Signal Strength Recommendations - Teltonika Networks Wiki (teltonika-networks.com)
so I suggest you test RUT950 in another location, and check whether it has a better signal. If not, you could also re-check the attached antennas and make sure both antennas (main and aux) are properly attached to the router.
If issues still persist, it would be great if you could replicate the issue you are currently having, then access router’s WebUI, go to SYSTEM > ADMINISTRATION > TROUBLESHOOT section, download troubleshoot file from there and send it to us.
Just, make sure that troubleshoot file is generated when the issue is present and before a reboot (So it can be seen in the logs).
Regards,
Catur
Hi Catur,
Still no good! I tried to attach the logs for diagnosis.
Just prompt “New user cannot upload attachment”
Thanks,
Wilson
Here is the part of the GSM log
[MODEM: “1-1” GSM INFORMATION]
connstate: Disconnected
netstate: searching
imei: xxxxxxxxxxxxxxx
model: EC25-AF(D)
manuf: Quectel
serial: 864839048453571
revision: EC25AFFDR07A09M4G
imsi: xxxxxxxxxxxxxxx
simstate: inserted
pinstate: READY
signal: -71
cellid: N/A
operator: N/A
opernum: N/A
conntype: FDD LTE
temp: 360
network: +QNWINFO: “FDD LTE”,“45406”,“LTE BAND 5”,2460
serving: +QENG: “servingcell”,“LIMSRV”,“LTE”,“FDD”,454,06,166EA47,172,2460,5,3,3,27E3,-96,-9,-69,14,25
neighbour: +QENG: “neighbourcell intra”,“LTE”,2460,172,-9,-96,-69,0,25,255,4,0,255
band: LTE BAND 5
software: EC25AFFDR07A09M4G
[MODEM: “1-1” GSMD AT commands]
ATI: Quectel
EC25-AF(D)
Revision: EC25AFFDR07A09M4G
AT+CGATT?: +CGATT: 0
AT+CGDCONT?: +CGDCONT: 1,“IP”,“mobile”,“0.0.0.0”,0,0,0,0
+CGDCONT: 10,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 11,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 12,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 13,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 14,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 15,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 16,“IP”,“”,“0.0.0.0”,0,0,0,0
+CGDCONT: 2,“IPV4V6”,“ims”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0
+CGDCONT: 3,“IPV4V6”,“”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,1
+CGDCONT: 9,“IP”,“”,“0.0.0.0”,0,0,0,0
AT+CGACT?: +CGACT: 1,0
+CGACT: 10,0
+CGACT: 11,0
+CGACT: 12,0
+CGACT: 13,0
+CGACT: 14,0
+CGACT: 15,0
+CGACT: 16,0
+CGACT: 2,0
+CGACT: 3,0
+CGACT: 9,0
AT+CGPADDR: +CGPADDR: 1,“0.0.0.0”
+CGPADDR: 10,“0.0.0.0”
+CGPADDR: 11,“0.0.0.0”
+CGPADDR: 12,“0.0.0.0”
+CGPADDR: 13,“0.0.0.0”
+CGPADDR: 14,“0.0.0.0”
+CGPADDR: 15,“0.0.0.0”
+CGPADDR: 16,“0.0.0.0”
+CGPADDR: 2,“0.0.0.0,0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”
+CGPADDR: 3,“0.0.0.0,0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”
+CGPADDR: 9,“0.0.0.0”
AT+CFUN?: +CFUN: 1
AT+QGMR: EC25AFFDR07A09M4G_01.004.01.004
AT+QCAINFO: ERROR
AT+CVERSION: VERSION: EC25AFFDR07A09M4G
Sep 3 2020 10:09:34
Authors: QCT
AT+QMBNCFG=“list”: +QMBNCFG: “List”,0,1,1,“ROW_Generic_3GPP”,0x05010820,201905141
+QMBNCFG: “List”,1,0,0,“VoLTE-ATT”,0x0501033C,202004261
+QMBNCFG: “List”,2,0,0,“hVoLTE-Verizon”,0x05010141,202004091
+QMBNCFG: “List”,3,0,0,“Commercial-TMO_VoLTE”,0x05010505,201811231
+QMBNCFG: “List”,4,0,0,“Commercial-Rogers”,0x05018821,201910231
AT+QPRTPARA=4: +QPRTPARA: 1,0,378,0,0,0,0,0,0,0,0,0,0,0,V1.2
AT+CREG?: +CREG: 2,2
AT+CGREG?: +CGREG: 2,2
AT+CEREG?: +CEREG: 0,2
AT+QPRTPARA=4: +QPRTPARA: 1,0,378,0,0,0,0,0,0,0,0,0,0,0,V1.2
AT+QCFG=“nwscanmodeex”: +QCFG: “nwscanmodeex”,16
AT+QCFG=“nwscanmode”: +QCFG: “nwscanmode”,3
AT+QCFG=“nwscanseq”: +QCFG: “nwscanseq”,0403010502
AT+QCFG=“dbgctl”: ERROR
AT+QCFG=“band”: +QCFG: “band”,0x26f,0x42000000000000381a,0x0
[MODEM: “1-1” GSMD log of gsmctl]
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CREG?| (8) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CREG?|(8)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[8]:AT+CREG?
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CREG?|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: +CREG: 2,2
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CREG: 2,2|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGREG?| (9) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGREG?|(9)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[9]:AT+CGREG?
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGREG?|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: +CGREG: 2,2
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CGREG: 2,2|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGSN| (7) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGSN|(7)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+CGSN
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGSN|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: xxxxxxxxxxxxxx
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |864839048453571|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGMM| (7) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGMM|(7)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+CGMM
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGMM|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: EC25-AF(D)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |EC25-AF(D)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGMI| (7) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGMI|(7)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+CGMI
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGMI|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: Quectel
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |Quectel|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+GSN| (6) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+GSN|(6)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[6]:AT+GSN
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+GSN|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: 864839048453571
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |864839048453571|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGMR| (7) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGMR|(7)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+CGMR
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGMR|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: EC25AFFDR07A09M4G
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |EC25AFFDR07A09M4G|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CIMI| (7) for modem 1-1
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CIMI|(7)
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+CIMI
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CIMI|, modem->pending_rsp: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: 454006106887403
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |454006106887403|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():455]: send_ubus_message*** SEND_UNSOL: {“id”:“1-1”,“data”:“+QCSQ: "LTE",71,-98,126,-10”}
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:10 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CPIN?| (8) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CPIN?|(8)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[8]:AT+CPIN?
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CPIN?|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +CPIN: READY
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CPIN: READY|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CPIN?| (8) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CPIN?|(8)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[8]:AT+CPIN?
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CPIN?|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +CPIN: READY
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CPIN: READY|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CSQ| (6) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CSQ|(6)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[6]:AT+CSQ
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CSQ|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +CSQ: 21,99
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CSQ: 21,99|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CREG?| (8) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CREG?|(8)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[8]:AT+CREG?
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CREG?|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +CREG: 2,2
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CREG: 2,2|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+CGREG?| (9) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+CGREG?|(9)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[9]:AT+CGREG?
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+CGREG?|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +CGREG: 2,2
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+CGREG: 2,2|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+QSPN| (7) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+QSPN|(7)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+QSPN
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+QSPN|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: ERROR
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |ERROR|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+QSPN| (7) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+QSPN|(7)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[7]:AT+QSPN
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+QSPN|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: ERROR
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |ERROR|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+QNWINFO| (10) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+QNWINFO|(10)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[10]:AT+QNWINFO
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+QNWINFO|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +QNWINFO: “FDD LTE”,“45406”,“LTE BAND 5”,2460
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]:
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+QNWINFO: “FDD LTE”,“45406”,“LTE BAND 5”,2460|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+QTEMP| (8) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+QTEMP|(8)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[8]:AT+QTEMP
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1234]: Modem 1-1 found 0x4193E0
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[serial_handle_data():1285]: Modem 1-1 pending_rsp: |(null)|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1106]: modem|1-1|, modem->pending_request: |AT+QTEMP|, modem->pending_rsp: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: +QTEMP: 36,32,32
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: OK
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: |
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |+QTEMP: 36,32,32|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[parse_response():1115]: modem|1-1|, line: |OK|
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[find_modem_vidpid_by_id():743]: modem: 1-1, vidpid: 2c7c:0125
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[send_ubus_message():446]: send_ubus_message*** SEND_REPLY: {“vidpid”:“2c7c:0125”}
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():405]: New request for 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[prepare_write_to_serial_request():420]: Prepared cmd |AT+QNWINFO| (10) for modem 1-1
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1010]: Dispatcher is running on 1-1 modem
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[dispatch_work():1011]: request->request: |AT+QNWINFO|(10)
Tue Jul 11 15:24:11 2023 daemon.info gsmd[3170]: gsmd[write_to_serial():564]: 0x4193E0 modem->ufd.fd 12, modem: 1-1, write[10]:AT+QNWINFO
Additional info: Product Code: RUT950W02400
I cannot find RUT950W (available versions) from the following picture.
Hi,
Upon reviewing the product code and the modem type it is used (Quectel EC25-AF), it appears that your RUT950 router is intended for use in North America, specifically designed to work with Verizon, AT&T, and T-Mobile providers. This is the main reason why you are unable to establish a connection through the mobile uplink.
I recommend contacting the seller from whom you purchased this unit and inquiring about the possibility of obtaining a replacement that is compatible with the providers in your region. By doing so, you should be able to get a router that will work with the mobile networks available in your area.
You could refer to our ordering page for RUT950 here: RUT950 - 4G LTE Wi-Fi Router.
We would like to recommend RUT950 with RUT950 V***** (global version) as this type will be suitable for your region. Please see the picture below:
Last but not least, when dealing with the import of devices into Hong Kong, it is common to require additional documentation. Therefore, I kindly suggest you reach out to Hong Kong customs and conduct some research to determine the specific information that would be necessary for the import process.
Thanks and regards.