Hello- trying to add an already set up RUT950 and and 951 to RMS - the device successfully registers but still cant get it to connect via RMS correctly.
Have tried removing device and re adding it. I can access the device from OVPN
Hello,
Thank you for reaching out.
To troubleshoot your RMS connection issue, could you please check the following:
- Does the device have an active internet connection?
- Is there a sufficient amount of RMS credits available?
- Is the RMS service and monitoring enabled? You can verify this by navigating to Administration → Companies → View company details.
Best regards,
Could you please confirm that all credentials (S/N, MAC, and password) have been entered correctly? Also, please note that sensitive information like S/N and MAC addresses should not be shared here for security reasons (as seen in your screenshot).
Additionally, a factory reset may help in this situation. If possible, please try performing a reset and re-registering the device.
Let us know if this resolves the issue or if you need further assistance.
Best regards,
Hello- sorry i wasnt aware that it was on the screenshot - ive removed it now thankyou. Ive cross referenced the MAC and SN numerous times and nothing is different its exactly the same as on the device. Ive got 2 that are not registering. Ill try resetting and come back to you
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