After purchasing a RUT850, register it in the RMS-system, the system don’t validate it. I get the following error message on the router side: Failure (Error: Device serial number duplicate! Contact manufacturer.)
Any help appreciated!
Bryan
Hello,
Please, check if the correct serial number is entered. If the issue persists, then additional provision of further confidential details is required. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively.
Kind Regards,
Hello,
I already contacted the seller, but he does not have any clue and refered me to Teltonika for a better solution.
Bryan