RUT360 router loses WiFi connections

[MH_E-TERRY]

We are using RUT360 with the latest FW (date: 25-07-01) for router and modem (after this, we are able again to access the router config page, update was done using CLI).
The router is connected to 4G and an ethernet switch with other devices attached. On top, there are usually some additional laptops connected via WiFi.
We observe now, that every now and then the WiFi connections are gone and they recover after some minutes (usually). One further observation is, that this likely happens under high 4G upload load (but we are not sure about this being a coincidence or an accident).

We took a log from CLI - as new user I am not allowed to upload it - but I can provide.
So, what can we do/test to get to the reason?

Best, Marc

[Matas]

Hello,

I’ve sent you a form to fill out so we can continue our conversation in private, to avoid accidentally leaking any sensitive information. In the Ticket ID field, simply enter the thread’s number, which is 14462.

Thank you,
M.