RUT360 Issues after update

Hello after updating my 360 I no longer have a wireless tab in my network options so unable to access wifi settings. If I try and access through the main page I get a 404 error. I have tried reinstalling many times but still get the same issues. Also tried loading through bootloader, various versions, unchecked the keep settings box and factory reset.
thank you

Hello,

Could you please specify which firmware version you updated from and to?

Additionally, could you share a screenshot showing that the Wireless section is missing from the Network settings in the WebUI?

Best Regards,


Tried various versions but can nor see the wireless option. with this version I can only connect via wifi lan does not work.

Not sure what the firmware was not updated since I bought the router in 2022

Hello,

Thank you for providing the screenshots!

Could you please try upgrading to the latest 7.09 firmware (available here) via the bootloader menu? You can find detailed instructions here.

Please let me know if the issue still persists or if this resolves it.

Best Regards,

Hi i have tried the firmware and still have the same issue.

Did you upload this firmware via the Bootloader menu, or did you use the WebUI?

Best Regards,

Hi Tried via bootloader but the issue is still present

Hello,

I’ve sent you a form to fill out. Once completed, I will contact you privately regarding some sensitive information about your device. Please use ticket ID “7601”.

Best Regards,

Hi tried the backup file but says my device is not compatible.

Hello,

Let’s continue our conversation via email. I will send you the next instructions shortly.

Best Regards,

Hi I sent you my backup via email did you receive it? Thanks

Hello,

Yes, we received the file—thank you! You should receive a response from us shortly.

Best Regards,

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