I just got my router and have tried everything I can think of now to pass the first login - so far without succes. It doesn’t work through the web UI or via SSH. I have tried factory resets and bootloader updates of the firmware. I tried both the random password printed on the label and the old “admin01” but neither is accepted. I have altered my device IP address to round possible blocking after a number of tries.
My last resort is that the default password printed on the label actually is wrong. Anyone experienced this? Or what else can I try before I’ll make a DOA return and purchase something more reliable?
I have tried:
Firmare update (latest)
It could be that the device has a wrong information printed. I will ask you to connect your PC to the LAN port of the RUT300 and run the command
arp -a. If the MAC address of the IP address 192.168.1.1 does not match the one printed on the back of the device, then it should be returned for replacement.
The MAC-adress doesn´t match between arp -a result and label.
The unit is from B #24
Is it possilbe to get the correct password if we give you the correct MAC-adress?
I’d recommend reaching out to your sales manager or a reseller to figure out the best course of action here. It will likely be simpler to exchange the device to a new one.
Let me know if any more help is needed!
How can I ensure that I don’t get a wrong one on my next order? Are only certain batches affected?
No, this is most likely a one-off device and does not affect certain batches.
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