RUT260 inserted Sim Card not recognized

NETWORKING SOLUTIONS
1

Hello!
I have a brand new RUT260, but the inserted Nano Sim is not recognized.

I already tried these solutions:

  • Check if the SIM card is seated properly in the SIM tray;
  • Try rebooting the router or the modem (Status → Network → Mobile → Reboot modem) with the SIM inserted;
  • Make sure SIM1 is set as the primary in Network → Mobile → General;
  • Make sure the SIM card works in a mobile phone

I alos tried a Nano Sim from a different carrier, both work fine in tablets / phones / other 4G routers.
Thanks in advance!

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3

Hello,

The first step I recommend is upgrading the device’s RutOS firmware to the latest RUT2M_R_00.07.12.3 release (if feasible, without selecting “Keep Settings”).

Additionally, based on your description, the issue might be related to the modem’s SIM card connectors. It’s possible that the SIM card pins are not making proper contact with the modem’s connectors. Could you try lifting the SIM card slightly by placing a small piece of material (e.g., paper or tape) inside the adapter to see if this helps the modem detect the SIM?

Best regards,

4

Hello,
I upgraded the firmware and put one layer of electrical isulation tape on the backside of the nano sim adapter. The issue still exists and the two 3G/4G LEDs are still blinking every second

Kind regards,

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5

Thank you for the update.

Does your SIM card require a PIN code? If so, have you inserted it?

If the issue still persists, you could try performing a factory reset (if haven’t already) and hard rebooting the device by unplugging and plugging the power cable back in.

If nothing would help, please consider reaching out to your reseller or sales manager regarding the RMA process.

Best regards,

6

Hello,
no problem. Thank you very much for the solutions to try and the overall, but I do have to send the device back as nothing has worked out for me.

Kind regards,