Hi there, I have a RUT241 on a boat, currently in Canada. Everything looks fine, but I have no mobile phone connection. The SIM card is from Telekom, Germany. As an attachment a screenshot. For any help thank you very much in advance.
Good afternoon,
Please check what firmware version does the device have, and upgrade it to the newest. Link : https://wiki.teltonika-networks.com/view/RUT241_Firmware_Downloads
Also please see if all of the antennas are correctly screwed on the device. Please clarify whether you use Teltonika original antennas, or third party?
Please also try to band-lock the device. Check which band the device connects to the easiest, and in WEBUI Network → Mobile → Connection change the band to manually connect to your preffered one. More info : https://wiki.teltonika-networks.com/view/Band_Lock
I would also like for you to change your APN from auto, to custom. I would either need to know what mobile provider you use, or you can simply find out, what apn your mobile provider uses, and manually type it in in WEBUI. Instructions : https://wiki.teltonika-networks.com/view/Auto_APN#How_to_configure_custom_APN
Also see how the device operates with a different Sim card, or if this Sim card works in a different device.
Regards,
Arturas
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