Hello,
I am having problem with RUT241. Sometimes wireless simply disappears and it is not visible on phone or PC settings. At the same time I can connect to router settings using DDNS. Only thing that helps is to disconnect device from power supply and connect it again. It is happening on all types of firmware. Today i updated few of routers on newest version of firmware (RUT2M_R_00.07.17.1) and the problem still persist. Any idea why this is happening and how to resolve a problem?
Hello @vdarlic,
Thank you for reaching out. In this case, to investigate and troubleshoot this matter effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, logs, serial number, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15371 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Best regards,
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