RUT241 openvpn network unreachable

NETWORKING SOLUTIONS
1

Hello,

we have a openvpn connection issue:

Fri Sep 27 07:58:04 2024 daemon.notice openvpn(x)[3600]: Attempting to establish TCP connection with [AF_INET]x.X.X.x:1195 [nonblock]
Fri Sep 27 07:58:04 2024 daemon.err openvpn(x)[3600]: TCP: connect to [AF_INET]x.x.x.x:1195 failed: Network unreachable

Firmware Version we tryed:
RUT2M_R_00.07.08.2_WEBUI.bin
RUT2M_R_00.07.07.3_WEBUI.bin
RUT2M_R_00.07.01.3_WEBUI.bin

Same Configuration is running flawless with RUT240.

Any suggestions?

Regards

3

Hello,

Thank you for reaching out.

Could you please confirm the following:

  1. Internet Connectivity: Do both the VPN server and client have active internet connections?
  2. Public IP Address: Is the VPN server using a public IP address that is accessible from the client side?
  3. Firewall Configuration: Have you ensured that port 1195 is allowed through the firewalls on both the client and server sides?

Additionally, could you confirm if this OpenVPN issue is occurring on the latest firmware version (RUT2M_R_00.07.09.1_WEBUI.bin)?

At this stage, it’s difficult to pinpoint the exact cause of the issue. I would like to investigate further with a troubleshooting file. I have sent you a HubSpot form to fill out so I can contact you privately. Once connected, I’ll send you an email so you can respond and provide the troubleshooting file, which can be downloaded from System → Maintenance → Troubleshoot in your device’s web interface.

Let me know if you have any additional questions or need further assistance.

Best regards,

4

Thanks for the quick reply.

1: Mobile connection is online.
2: At least 20Units are logged into the VPN Server.
3: Seems to be firewall problem. i can not ping 8.8.8.8 or telnet to port 1195.

We did a factory reset and only configured openvpn, ping and openvpn is working.
Now we are doing a new backup and try to configure the next rut241.

If you wish to investigate the problem further, let me know.

Regards,
Bastian

5

My college setup one unit with firmware Version RUT2M_R_00.07.06.10 and took a backup.
I did setup another unit with the backup file, after factory reset with same firmware.

The result is the same, no ping to 8.8.8.8 possible.

I will do the test again with latest firmware.

6

Similar problem with latest firmware.
Did an update to latest version, factory reset, setup simcard and vpn connection.
Result is the same, timeout.

7

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