Hello,
We’re having problems with our RUT241s.
We have no data and the error is: Mobile data disconnected (internal modem).
We’ve tried 2 RUT241s and it’s the same problem.
We have no other SIM card to try.
Here is the log:
Configuration :
We already had trouble with our last RUT241 configuration but it eventually worked, this is not the case today.
We had no problems with the previous version of the RUT240 …
Can you help us.
Eric
Hello,
Based on the current information, it’s difficult to pinpoint the exact cause of the issue with your mobile disconnecting. Since you experienced the same problem with two different devices, it’s possible that the issue lies with the specific SIM card or mobile carrier. To troubleshoot, try using a different SIM card, preferably from another network provider.
We can also investigate the device logs more thoroughly. Since these logs contain private information, we’ll handle this on a separate platform. Instructions for accessing it have been sent to the email you used to register for this forum.
Best regards,
thank you, I didn’t receive a specific email, could you please resend it.
I don’t have any other SIM cards at the moment.
Best regards,
Eric
Hello,
I have resent it.
Best regards,
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