Hi There: I have a remote RUT241 that has stopped working for GUI login, it renders the login page when entering a correct username and password it just returns to the login screen (if incorect password it response as such).It had been working previously . Logging in via SSH works ok. I have rebooted via SSH but the problem remains Firmware RUT2M_R_00.07.10.4. It is remote and cannot be readily accessed for a cold powercycle or replacement. Any ideas how to resolve ? Many thanks
Greetings,
Apologies for the delayed response.
Could you please clarify how are you accessing the device? Are you connecting via VPN (and if so, which VPN protocol are you using), RMS or a public IP?
Have you tried accessing the WebUI using a different browser or an incognito/private window?
Did you make any configuration changes before the issue started occurring?
Please try restarting the web service by running the following command in the CLI:
/etc/init.d/uhttpd restart
Additionally, could you provide the output of this command:
df -h
You can also run the following command in the CLI:
logread -f
Then attempt to log in through the WebUI and check what logs appear. Do you see a message stating User “admin” successfully authenticated on HTTPS?
Best Regards,
Justinas
Thanks for the reply - here are details and logs from SSH.
>>Could you please clarify how are you accessing the device? Are you connecting via VPN (and if so, which VPN protocol are you using), RMS or a public IP?
not VPN
public ip
>>Have you tried accessing the WebUI using a different browser or an incognito/private window?
yes firefox and edge - also cleared cookies
i tried different computer and checked for ip blocks
>>Did you make any configuration changes before the issue started occurring?
No changes
>>Please try restarting the web service by running the following command in the CLI:
/etc/init.d/uhttpd restart
No change
>>Additionally, could you provide the output of this command:
df -h
Filesystem Size Used Available Use% Mounted on
/dev/root 9.9M 9.9M 0 100% /rom
tmpfs 60.6M 572.0K 60.1M 1% /tmp
/dev/mtdblock6 3.4M 704.0K 2.8M 20% /overlay
overlayfs:/overlay 3.4M 704.0K 2.8M 20% /
/dev/mtdblock7 576.0K 284.0K 292.0K 49% /log
tmpfs 512.0K 0 512.0K 0% /dev
>>You can also run the following command in the CLI:
logread -f
logread -f
Wed Apr 8 11:43:17 2026 kern.notice Password auth succeeded for admin on HTTP from 27.33.47.186
Wed Apr 8 11:43:17 2026 daemon.err uhttpd[11583]: vuci: accepted login for admin from 27.33.47.186
Do you see a message stating User “admin” successfully authenticated on HTTPS?
yes messages pasted above.
advice appreciated.
Justinas - I havnt heard back from the info I posted re diagnositic information you ask for - thx
Greetings,
Apologies for the delayed response.
Could you please clarify whether you still require assistance or if the issue has already been resolved?
Best Regards,
Justinas