RUT240 goes unexpectedly offline a couple of times a day without any apparent reason although the latest firmware (RUT2_R_00.07.06.16) is installed. Is there a possibility to fix it?
Hello,
Thank you for reaching out.
Could you provide more details about the use case of this RUT240 device? Specifically:
- How long does it go offline when it happens?
- Does it go offline at specific times?
- Did anything unusual happen just before it goes offline?
- Is the device located in a remote area where the mobile signal might be unstable?
At this stage, it’s difficult to determine the root cause without more information. To assist you further, I’m sending you a form to fill out—please use “9846” as the ticket ID. Once submitted, we’ll reach out privately to better understand the issue and provide a solution.
Best regards,
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