RUT240 EE UK Connection Issues

Teltonika Networks
1

Hello,

I am using an RUT240 with the latest firmware (07.04.5) and an EE sim card in the UK. The router doesn’t recognise the provider or make a connection to the network. I have set the APN to custom (everywhere) and have tried the auto APN setting also. Both make no difference. I have factory reset the device several times with still no connection being made. Can anybody help?

I am in an area with low signal strength but a small portable wifi router can connect fine.

Thanks I’m advance

3

Hello,

EE also seems to require APN authentication:

APN : everywhere
Proxy : Not Required
Port : Not Required
Username : eesecure
Password : secure

Please try adding these values.
If that does not help, make sure the router is placed in an open location with at least partial visibility to the direction of the cell tower. It’s location can be determined by using a service like https://www.cellmapper.net/
Additionally, make sure you are running the latest firmware and the PIN code is entered correctly.
Finally, please attach a screenshot of your Status → Network → Mobile page with the sensitive values like IMEI, ICCID and IMSI removed.

Best regards,

4

Thank you for your reply,

I have tried adding APN authentication but again with no connection.

What is the correct PIN code?

5

Hello,

PIN code is a 4 digit code for the SIM card. Some SIMs do not require it, but some do. The PIn can be set by navigating to Network → Mobile → General page. The PIN itself can usually be found on the casing that the SIM card came in. EE might also be able to provide the PIN upon request.

Best regards,

6

Hello,

Please find images attached.

I’ve tried with the EE recommended Pin of 1111. Still no connection or provider recognised.

RUT240 - Teltonika Networks2
RUT240 - Teltonika Networks2828×1792 100 KB

7

RUT240 - Teltonika Networks
RUT240 - Teltonika Networks828×1792 56.3 KB

8

Hello,

Since I can’t see any obvious issues in the provided screenshots, I would assume that the issue is indeed caused by the low signal strength. As mentioned, make sure the router is in an open area, then set the service mode to 4G-only (Network → Mobile → General Settings), wait around a minute, and take the same screenshots as in the last comments. Additionally, it would be good if the router could be tested in an area with a better signal coverage.

Best regards,