Device: RUT240
This device was registered under one company account, then also added under a second company, causing “requires additional authentication” on the second one. I’ve since removed it from the original company’s device list, but the second company still shows the authentication warning, and after a few password verification attempts RMS now shows a 24h temporary block. I don’t currently have local access to the router’s WebUI to clear/enter the authentication code.
Questions:
- Is removing it from the old company enough to unclaim it, or does something need to be reset on your side?
- Can this be completed from the RMS platform alone, without local router access?
- Can the 24h block be lifted early, since the duplicate-registration cause is already fixed?
I can share serial number/MAC/company IDs privately if needed for support to look it up.
Thanks.