RUT240 06E000. Only 4g led alight. No internet

[PLW]

My RUT240 has a woeking SIM, is connected to an external Poynting ariel and is showing 3 bars signal strength but only the 4G LED is alight and blinking intermittently (ie. 2G and 3G not lit) and I seem to have no internet connection.

Can anyone help me resolve this please.

Thanks.

[Daumantas]

Hello,

This LED behavior would indicate that the RUT240 is connected, but no data connection is established.
Please make sure that:

• The device is running the latest firmware;
• Correct APN is set in Network → General → Interfaces → mob1s1a1 interface;
• The SIM card functions properly in a mobile phone;
• Mobile antennas are attached properly;

If none of the aforementioned steps help, please navigate to Status → Network → Mobile and take a screenshot. Attach it to your next comment.

Best regards,