I have a RUT200 (1 of 6).
I have configured this device exactly the same as the others.
This one device will not connect to RMS.
I have added the device in exactly the same way as I have the others.
It just sits at connecting and fails (Code 20).
The formware version is [
RUT2M_R_00.07.11.3
I thoght it could be a license issue (I had 10 credits) so I bought an extra 2 credists and successfully added these.
Any help would be appreciated
Hello,
Could you please log in to the device (WebUI) that is not connecting, navigate to Services → Cloud Solutions → RMS, and let me know what status or error is shown next to the connection state?
Best regards,
Hi, Thanks for the reply.
I noticed the only difference was the mobile carrier.
I swapped the SIM to a different provider and the device has registered.
Thanks for your help
Hello,
I’m glad to hear the issue is resolved!
Please don’t hesitate to write on the community forum if you have more questions or require further assistance.
Best regards,