RUT142 can't add the device to RMS

[anis]

Hello,
I have an RUT142 in my possession and I have been trying to add it to RMS server for several days, when I copy the mac address , the serial number and enter the password and validate, the authentication code never displays and therefore on the router’s web server I do not copy it and when I try to connect the router to the rms server it never connects,
Do you have a solution for this problem please?
Thank you.
Best regards,

[Marija]

Hello,

If you navigate to Management → Devices, you should see a triangle next to the device that requires authentication. If you click on it, the authentication code will be copied automatically. Here is how it should look:

Hope this helps!

Best Regards,

[anis]

Hello,

I don’t have the triangle in my case :

Best regards,

[Marija]

If you try to connect via WebUI by navigating to Services → Cloud Solutions → RMS and pressing the Connect button, does it resolve the issue? If not, please share the error displayed in the WebUI next to the Connection state.

Best regards,

[anis]

pressing the connect button don’t resolve the issue , here is the error displayed

Best regards,

[Marija]

Hello,

Could you please try rebooting the device and also restarting RMS by using the following command: /etc/init.d/rms_mqtt restart?

Please let me know if this resolves the issue.

Best regards,

[anis]

Hello ,
I used a very advanced scientific technique , I reset the router settings with the physical button and it worked.

thank you for your help
Best regards,

[Marija]

Good to hear the issue is resolved!

Please let me know if you have any more questions regarding this topic.

Best regards,