RUT 200 connected but remote acces not work

NETWORKING SOLUTIONS
1

Hi everyone, I’m currently testing RMS with a RUT 200 S/N: xxxxxxxx it’s connected, but I can’t connect to it using “remote access”. Any ideas?
thanks for your help

3

Hello,

Please avoid sharing sensitive device information, such as the serial number, on public forums for your safety.

Regarding the issue you’re experiencing, could you provide more details? Specifically, what steps are you taking, and are you encountering any error messages?

For guidance on how to access your device remotely via RMS, please refer to our wiki page: How to reach a router’s WebUI from RMS.

Additionally, you may find this tutorial helpful: RMS Connect Remote HTTP(S).

Best regards,

4

Hi Marija,
thanks for your help, I actually confused ‘Remote access’ with ‘Web UI’.
Web UI is what I was looking for.

But I’ve got a new problem: as of this morning, I’m no longer receiving the RMS key in my mailbox.

thanks for your help

5

It’s great to hear that the issue with remote device access has been resolved!

Regarding the RMS key, are you referring to the 2FA (Two-Factor Authentication) code?
If so, please check your junk/spam folder in your email inbox, as sometimes these emails can end up there.

Additionally, was there anything specific that might have triggered this issue? For example, did you change your email, or were there any recent changes to your account that could have affected the delivery of the RMS code?

Best regards,

6

Hi Marija,

It doesn’t work anymore. Yesterday I received the email for double authentication and now nothing.
The problem is that I cannot register the router on a new account, since it is already registered on the account on which I do not receive the email from RMS.

What can I do?

7

Please specify what model of the router you have on the other RMS account and what firmware version it is currently running.

Starting from RutOS 7.07, it is possible to insert the RMS authentication code directly into the WebUI to add a device to a different company, even if it is already registered under a different account.

Best regards,

8

I no longer have access to the router. The easiest thing would be to find out why I’m not receiving the double authentication email?

Quick question: if I take out an RMS licence, is support only available on the forum? Is there no dedicated support?

9

This topic was automatically closed 40 hours after the last reply. New replies are no longer allowed.

11

Hello,

We can investigate why you might not be receiving the 2FA email. I’ve sent you a form to fill out. Once completed, I will contact you privately regarding this issue. For the ticket ID, please use “9885”.

Best regards,

12

Hi Marija,

it works again.

thanks

13

Hello,

I’m glad to hear the issue is resolved!

Please don’t hesitate to reach out on the forum if you have any further questions or concerns.

Best regards,