RTU 240 mobile down

Hi, I have an internet connectivity problem, the device disconnects from the mobile network for no reason every 2 hours or so. I updated the device firmware but the problem persists.
what can I do?
Thank you

Hello,

To determine the root cause of this issue, we’ll need the troubleshoot file. Since it contains private information, we’ll handle it on a separate platform. Instructions for accessing it have been sent to the email you registered for this forum.

Best regards,

Marijus

Good morning,
I didn’t receive the link to send the device diagnostic file.

Best regards

Hello,

I have resent the invitation. If you still are not getting it, please tell me.

Best regards,