Router Registration

Networking Solutions Question
1

When I try to register my Router on the RMS system it keeps coming back as requiring contact support for assistance. How do I resolve this - as connectivity keeps dropping out relentlessly, and download is slow.

2

Hello,

Could you please attach a screenshot of the error message you receive in RMS?

Also, kindly confirm that there are no other devices registered in RMS with the same serial number or MAC address.

Best regards,

3

Hi

Please see attached.

There appears to be another entry with the same MAC address, but a different serial number. But I do not seem to be able to delete it, or add another.

IMG_1805
IMG_18052160×1620 430 KB

4

Hello,

Thank you for sharing the screenshot. This issue appears because another device is registered with the same MAC address. To resolve this issue, the device with the same MAC address should be deleted.

Could you please clarify what you mean by saying that you are not able to delete the device? Do you receive any errors? If so, please share a screenshot of the error.

Best regards,