RMS: WebUI is unreachable

[matejm]

Hi, I have entered wrong password a few times over RMS Web GUI on one of my routers. Now I know the passord (As I had unregistered and registred the device back to RMS again), but I can not connect over the RMS Web GUI anyway.

It says that WebUI is unreachable, and if I click on “UNBLOCK WEBUI”, I will have an “WebUI unblocked successfully” message. So far it looks fine, but if I clict to connect, I have only White screen, without anz logo, or input fields. It works fine for my second device under the same RMS account, so it is not about Web Browser.

After I attempt to connect, it than says again, that my WebUI is blocked and device will be offline (Red Dot in RMS) for certain time.

Thank you

[Edvardas]

Hello,

To analyze why WebUI keeps getting blocked, we will need a troubleshoot file. I have sent you a form to complete. Once you have filled it out you will be contacted via email regarding the troubleshoot file. Please use ticket ID “9132” when completing the form.
To get a troubleshoot file connect to the router’s WebUI and navigate to System → Maintenance → Troubleshoot. Here under troubleshoot press Download near the Troubleshoot file.

Best Regards,