The remote access links created will no longer work after a short period of time and I have to reconnect the link(s) in RMS.
I need the links to stay “active” as these are sent to customers for remote access to end devices connected to the RUT241.
Any settings I am overlooking?
Hello,
There was a recent issue with RMS remote connection links, but it should now be resolved. Could you please try creating a new Remote Access link and let me know if the issue persists?
Best regards,
The links I created on three test RUT241’s yesterday are still working as of today.
Just to confirm, If I create links and select a 5-year active date, the links should work for the next five years without any adjustment on my end?
One of the links has stopped working.
Still having issues?
Greetings,
I would like to clarify, are you still having issues with the remote access links, or are they working now?
Best Regards,
Justinas
Yes, still having issues.
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16192.
Best Regards,
Justinas