Hello, recently the Automated Alerts I had setup for our devices has stopped working / functioning. It is setup to generate an email any time a device drops offline or returns online, and the alert currently has 300+ devices attached to it.
When viewing the logs, I see the error present with the following message:
Send email
Receiving email: [email removed] Status message: RUTX11 Status Change was triggered for device but cannot be processed due to reached global device trigger limit which is 25 / 24h.
How do I resolve this so emails can be generated again? It was working fine until 10/16.
Hi,
same problem here. I ran into the daily limit with just one device and
now all devices have stopped sending emails.
The reason why the “guilty” router exceeded its daily limit was unstable
on-site power which made the router reboot around 30 times in one day.
I tried a few things, also newly added routers don’t work.
Interestingly the event counter on the routers counts up but there’s nothing
in the respective logs.
I don’t want to change all of our routers back to legacy device alerts.
We are sorry for any inconvenience this issue has caused. The developers have been informed, and I will let you know when we receive any feedback from them.
I have sent you a form to fill out. Once you complete it, I will contact you privately for more information. Please use ticket ID “9976” when referring to this request.