We have a device that has worked flawlessly in RMS since it was commissioned in 2022.
Yesterday it disconnected from RMS reporting that there was a Server Error and connection problem.
Today it changed status is RMS reporting: Failed to verify device.
The error message says to contact support. Please advise.
//Gustav
Hello,
Please try unregistering the device from RMS and then re-registering it again.
Let me know if this resolves the issue. If not, please clarify whether you are seeing the same issue or a different one.
Additionally, could you please provide your device model and confirm if you are able to access its WebUI?
Best regards,
I unregistered the device and registered it again and it started working. However with this operation we loose all backups for the previous device registration and also all statistics. Seems like a workaround rather than identifying and fixing the problem itself. What can cause these issues for a device that has been operational for years?
//Gustav
Hello,
This issue can occur when RMS is unable to validate the rms_id file.
It typically happens if the device is re-registered in RMS and then a factory reset is performed immediately afterward.
Best regards,
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