RMS device auth code for FW version: RUT9XX_R_00.06.09.5

NETWORKING SOLUTIONS
1

Hi,
I have a RUT955 with FW version: RUT9XX_R_00.06.09.5 (due to Product code RUT955H7VXXX).
I cannot activate it on RMS:
Device says “Connection State Failure (Error: Expired license.)”
RMS says: “Put activation Code on device, available from Firmware 7.7.1 or 7.6.12 onwards”

→ I cannot add the Auth Code on the device. Neither WebUI, nor via uci CLI as described here
(Failure (Error: Expired license.) on RUT950 RUT9XX_R_00.06.09.5).
set rms_mqtt.rms_connect_mqtt.auth_code=‘xxxxxx’
→ uci: Invalid argument

3

Hello,

Could you try sending the following SMS command to see if that makes any improvement?

<admin password> uci set rms_mqtt.rms_connect_mqtt.auth_code=auth code && uci commit rms_mqtt

The auth code should be entered without using single quotes ('), <admin password> is your current device admin password.

Let me know if that helps or if you need further assistance.

Best regards,

4

Hi,

FYI:

SMS Rule „uci API” is disabled by default.

After enabling, the SMS was processed and reply SMS “created new option …” sent.

But RMS connections state remains “Failure (Error: expired licence)”.

I tried to set RMS connection to Standby or Deactived and Activate again, but it does not change the problem.

Reboot of device does not help either.

5

Hello,

Thank you for the update.

Have you tried pressing Connect in Services → Cloud Solutions → RMS page?

If that doesn’t resolve the issue, we’ll need to assist you privately. I’ve sent you a form to fill out; when completing it, for the ticket ID, use 12159. Once submitted, we’ll get in touch with you with the necessary information requested.

Best regards,