RMS – Cannot add device


I cannot add device into RMS, i got following message:

Device with 1121xxxxxx at line 1 could not be added. Please contact support for more information.

What am I doing wrong? I have one credit on my account.


In order to resolve the issue that you are currently experiencing, additional provision of further confidential details, including your personal RMS information, is required. Due to the public nature of this forum, private communication here is not feasible. Hence, it is recommended that you reach out to your designated sales manager or the reseller. They will be able to assist you in addressing this matter more effectively. In case this is not feasible, we also have a ‘contact us’ form here .

Kind Regards,

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