RMS asking to enter authentication code on unsupported device (RUT230)

[markometerpoint]

I have a RUT230 that I am attempting to enrol in RMS. Instructions for this are here

https://wiki.teltonika-networks.com/view/RMS_Devices

RMS asks me to enter the authentication code on the device:

There is no option on the device to enter this code. What is the problem here?

Thanks

[Marija]

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately regarding this. For the ticket ID, please use “12774”.

Best regards,