RMS Apple id login broken

[roko]

I used provided login method (login with apple). It was working pretty well for few months. Now I cannot login - get this nice " Server error Failed to connect to server"

This method does not force to setup password and uses 'hide my email address".

When using “Forgot password?” I don’t get the email, because Teltonika probably didn’t setup their new service properly.

https://developer.apple.com/documentation/sign_in_with_apple/communicating-using-the-private-email-relay-service#Register-Your-Email-Domain

Is there a way to RMS get support directly?

Maybe some nice people from Teltonika are reading this? I cannot login to my remote devices.

[Marija]

Hello,

The issue with Apple login should now be resolved. Could you please check if you are able to log in, or are you still experiencing any issues?

Best regards,

[roko]

I managed to log in with my Apple ID and MFA. Then, I added a new user with administrator privileges, using a standard email and password.

Unfortunately, with the original Apple ID account, I still cannot reset the password or set a new one while logged in—the confirmation emails do not appear in my mailbox or spam folder.

Therefore, the best approach is to create a standard account and use Apple ID login only as an additional method for convenience.

[Marija]

Hello,

Apologies for any inconvenience this issue may have caused. I have forwarded the information to our RnD team, and I will update you as soon as I receive any feedback from them.

Thank you for your patience.

Best regards,

[Marija]

Hello @roko,

I’ve sent you a form to fill out for more information. Once it’s completed, I will contact you privately regarding the issue. Please use the ticket ID “13035” in the form.

Best regards,

[Marija]

Hello,

Unfortunately, we still haven’t received a response to our email. Could you please confirm whether you received it and if you have already replied?

Best regards,