RMS Alerts not sending Email

NETWORKING SOLUTIONS
1

Hello all,

I have set up an alert in RMS to alert me when a device moved status from Online to Offline.

The Alert is triggering OK (when I reboot a device from RMS, the ‘Action Count’ on the Alert report goes up, and is shows as successful within the log).

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My email address is correct as it is selected from the system, but I am not getting the email alert. I have checked Spam filters etc.

I can see the alerts in the RMS notifications section at the top of the RMS screen too.

3

Hello,

Thank you for reaching out.

I’ve tested the Status Change Alert functionality, and it appears to be working as expected. To further troubleshoot your issue, could you please:

  1. Provide a screenshot of your status change alert template settings with sensitive/private information hidden?
  2. Check if you have the ELSE IF condition configured correctly in your alert settings?
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Looking forward to hearing from you back

Best regards,

1 Like
4

Hello,

I have selected ‘send notification’, please see below. With this I select a user, rather than type in an email.

I will also test the different configuration you have in your screenshot, but how so I send this alert to multiple people?

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5

Hello,

Just to clarify, the “Send notification” action will not send an email to the selected user—it will only display a notification in the Notifications section for that user. If you want the alert to be sent via email, you should select the “Send Email” action instead:

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If you have any additional questions, feel free to ask.

Best regards,