We purchased 12-Pack 12 month credit to activate RMS service on 11 devices. Only 5 devices were activated initially but now I cannot activate the remaining 6 devices because no available packs. Shouldn’t the 12-Pack cover service activation for all 11 devices?
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the RMS company name, ID and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16487.
Best Regards,
Justinas
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