Request for personal FOTA WEB account – Retailer unable to provide access

Telematics Question
1

Dear Teltonika Team,

I am writing to formally request the creation of a personal FOTA WEB account.

I recently purchased a Teltonika device, but I am unable to use the full functionality of the Configurator (specifically downloading OEM CAN files) due to the “Fota token not found” error.

I have already contacted the retailer where I purchased the device, but they informed me that they are unable to create a FOTA WEB sub-account or provide a token for me.

As an end-user of your products, I need this access to maintain and configure my device properly. Here are my device details:

  • Device Model: [FMC150]

Please let me know what steps I should take to get my own FOTA WEB access or if you can register my email address in your system.

Thank you for your assistance.

P.S> I wrote request to Teltonika via Contact Us, but no answer for my emails.

2

Hello,

Thank you for contacting us.

Please note that personal FOTA WEB accounts are generally not created for end users directly. FOTA WEB access and token management are usually handled by the distributor or reseller from whom the device was purchased. Kindly contact your reseller again and either ask him to create a ticket on Helpdesk or you have Helpdesk access, you may create it yourself

If the reseller is unable to assist, please create a ticket on Helpdesk and share your device purchase details and proof of purchase with the Teltonika sales/support team for further verification.

After verification, the responsible team will guide you regarding the possible options for FOTA WEB access or OEM CAN file support.

Best regards

Jasra