Remote Acces to TRB140

After an firmware upgrade I can not connect anymore via RMS services of Teltonika to one of our 4G routers.
No settings are changed, for so far I can see. I get the message “server refused connection. The device may be blocked or unidentified”
Does some one have a clue to solve this?

Thanks

Gerrit

Hi,

Here are some steps to troubleshoot the issue:

  1. Check RMS Credits : Ensure that your device has allocated RMS credits or that the renewal option is turned on.
  2. Password Verification : Verify that you haven’t changed the device password recently. A password change could interfere with the connection to RMS.
  3. Firmware Reversion : If credits are allocated and the password is correct, consider reverting to the previous firmware version . This will help determine if the issue is related to the firmware.

Best regards,

Marijus

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