Problems with WAN connection RUT241

Networking Solutions
1

Hi everyone,

We are trying to connect our RUT241 to a private APN server, and although the SIM appears to be good (the system recognizes it), it is not possible to stablish a connection. It can not find the operator, “setting up connection” it says.

Everything else seems to be good, but this WAN connection is not possible. Did anyone had any problems with it?

Thanks for your support.

3

Greetings,

To effectively troubleshoot the issue, could you please provide the following information:

  • Is the device running the latest firmware version?

  • Have you confirmed that the SIM card, with the current APN configuration, functions correctly in another device, such as a mobile phone?

  • Have you attempted to manually select a network operator?

To perform a manual operator selection, please follow these steps:

  1. Navigate to the device’s WebUI.

  2. Go to Network → Mobile → Network Selection .

  3. Set the “Operator selection mode” to Manual .

  4. Click on “Scan for operators” and select your carrier from the list.

You can find more detailed information regarding manual operator selection here: RUT241 Mobile - Teltonika Networks Wiki

Please let me know the results of these troubleshooting steps.

Best Regards,
Justinas

4

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